These Subscription Terms of Service ("Terms") are an agreement between you (the "Customer", a business entity) and Lloyd Digital UK ("we", "us", "the Provider"), the operator of the Wicked Exotics platform ("the Service"). By subscribing to the Service you accept these Terms in full.
The Service provides website hosting, animal-management back-office tooling and (on the higher tier) EPOS till functionality for licensed pet retailers.
By adding a card and clicking "Save card securely" you authorise us, via our payment processor Stripe Payments Europe, Ltd., to charge your card automatically for each monthly subscription period until you cancel. This authority remains in force until you cancel or your subscription is terminated.
If a charge fails we retry it and open a 14-day grace window. Your access continues during the grace window. If payment is not received by the end of the window your subscription is cancelled and access is locked to your Billing page only, from which you can update your card and reactivate.
You may cancel at any time from your Billing page (or by emailing support). Cancellation stops the next scheduled charge; you keep access until the end of your current paid period. We do not pro-rate refunds for unused time in the current period. See our Refund & Cancellation Policy for full details.
We may change our prices from time to time. We will give you at least 30 days' notice by email to the address on your company record before any price change takes effect. If you don't want to continue at the new price, you can cancel before the change applies and won't be charged the new amount.
You are responsible for:
The Service is a tool for your business — it does not itself hold a licence or vouch for your compliance.
You agree not to use the Service to store or transmit unlawful, obscene, defamatory or infringing content, and not to attempt to breach the security of the platform or interfere with other tenants' data.
We act as data processor for personal data you enter into the Service about your own customers, staff and suppliers. You are the data controller. See our Privacy Policy for details of how we handle personal data.
We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is announced in advance where practical. REVIEW: if you want to offer a specific uptime SLA with service credits, this section needs replacing with an SLA schedule.
We may suspend your access without notice if we have reasonable grounds to believe you are misusing the Service, or if payment is more than 14 days overdue (see §4). We will restore access as soon as the reason for suspension is resolved.
Either party may terminate this agreement on written notice if the other materially breaches these Terms and does not remedy the breach within 14 days of written notice. On termination for cause we will make an export of your data available to you for 30 days, after which it will be deleted.
REVIEW: liability caps are heavily jurisdiction-specific — this clause should be reviewed by a solicitor.
To the maximum extent permitted by law:
We may update these Terms from time to time. If we make a material change we will notify you by email at least 30 days before it takes effect. Continued use of the Service after the change constitutes acceptance of the updated Terms. You can view the current version and history of updates at any time via the Billing page.
These Terms are governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction over any dispute.
Questions about these Terms: admin@lloyddigitaluk.co.uk.
_Last updated: 2 July 2026 — Version 1_